Shipping Policy
Shipping Policy for Perfumerawmaterial.com
**Last Updated: [9/15.2025]**
1. Shipping Destinations
We currently ship to all states within India and to select international destinations. Please contact us before ordering if you are located in a country not listed during checkout to confirm shipping availability.
2. Processing Time
All orders are processed within **1-2 business days** (Monday through Friday, excluding public holidays) after order verification and payment clearance. Orders placed on weekends or holidays will be processed on the next business day.
3. Domestic Shipping (Within India)
- **Delivery Timeframe:** 7-8 business days after processing
- **Shipping Partners:** We work with reputable carriers including Delhivery, BlueDart, DTDC, and India Post
- **Shipping Charges:** Calculated based on order weight and destination during checkout
- **Tracking:** All domestic shipments include tracking information which will be emailed to you once your order ships
4. International Shipping
- **Delivery Timeframe:** 15-20 business days after processing
- **Shipping Partners:** We work with international carriers including DHL, FedEx, and Aramex
- **Shipping Charges:** Calculated based on order weight, destination, and customs regulations
- **Customs and Duties:** International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product or shipping costs.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment's progress through our website or the carrier's tracking portal.
6. Shipping Restrictions
Due to the nature of our products:
- Some essential oils and raw materials may have shipping restrictions to certain countries
- We cannot ship flammable materials via air freight to some destinations
- Temperature-sensitive materials may experience shipping delays during extreme weather conditions
7. Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for delays or lost packages due to incorrect addresses provided by customers. If a package is returned to us due to an incorrect address, reshipping charges will apply.
8. Shipping Delays
While we make every effort to deliver within the stated timeframes, occasional delays may occur due to:
- Weather conditions
- Customs processing
- Carrier delays
- Public holidays
- unforeseen circumstances beyond our control
9. Missing Packages
If your tracking information indicates your package was delivered but you have not received it, please contact us within 7 days. We will initiate an investigation with the shipping carrier. Claims for missing packages must be filed within 30 days of the shipment date.
10. Business Orders
For bulk or business orders requiring special shipping arrangements, please contact our customer service team at [email address] for customized shipping solutions and quotes.
11. Contact Information
For any shipping-related inquiries, please contact our customer support team:
- Email: [support@perfumerawmaterial.com]
- Phone: [7887996650]
- Hours: Monday-Friday, 9:00 AM - 6:00 PM IST
We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.